11.26.2010

service survives

Again, I've had two excellent customer service experiences...

1) Broadcast Systems & Equipment - John Waling of BSE took the time to understand the type of hardware I needed to add extra functionality to an audio mixer. He deals with much bigger customers all the time, but he still made the effort to locate, hook-up, test, and allow me to hear for myself the hardware in question. Brilliant.

2) Long & McQuade - the staff at the shop helped me to quickly locate the cables I needed to hook up the new piece of hardware (BSE makes cables to order on a per-project basis) and had me on my way in minutes. No wasted time, no blank stares in response to my questions.

No comments: